I have stayed in the Pullman Dresden Newa once before and wrote a review about the suite back then. For a quick two nights stay in this May I returned to Dresden and stayed once again at the Pullman.
As the hotel itself didn’t change since my last stay I will just keep this short and focus on the room itself. The Pullman is right behind the central station and extremely convenient to walk in the city centre and to the main attractions of Dresden.
As I was staying for just two nights I booked the classic room with a king size bed and got allocated on the highest floor as last time. While the suite for my first stay here exceeded my expectations the classic room was a bit too plain.
As it is the norm for Europe the king bed was actually two single beds combined. I find this very cheap and uncomfortable as there is always a more or less small gap in between the two mattresses and it just should be possible for 4/5 star hotels to get an actual king size bed.
While the style in the room fit the Pullman brand there was nothing in terms of amenities. No safe deposit box, no water heater, coffee or mini bar. That is actually disappointing and absolutely below the standard that should be expected here.
The room was nice with a small table, two chairs and a desk of sorts near the window. Right behind the door on the right was a small wardrobe and a very small luggage rack on the left, while the bathroom with big shower and separate toilet was on the right. The shower amenities were, as standard for Pullman, Bigelow branded.
I liked the room but the lack in basic amenities was a let down, same as the small space that didn’t even accommodate my luggage without blocking the walkway to the door.
The hotel seems to be understaffed for the front desk as both during check in and check out I had to wait 10 minutes. For check in only one person was before me who was having trouble with the payment and there seemed to be no other attendant available. During check-out there were two attendants staffing the desk but with a very long queue.
However the staff was genuinely friendly and helpful, more so than the norm for German hotels.
Dresden destination tax
Since my last stay Dresden seems to have introduced a destination tax that is collected by the hotel upon check-out. This tax includes nothing and calls up at EUR7.20 per night. I personally hate these kind of taxes and find it to be a very appalling statement for any city.
Dresden is certainly nice but it is nowhere near a Hamburg, Prague or Munich. All cities that do not have such taxes or significantly lower. As a visitor one spends automatically money at a destination, that contributes additional revenue for local businesses and taxes on those for the city. A destination tax is simple double dipping into tourist wallets while giving nothing for it in return.
In conclusion the hotel itself is nice and at an extremely convenient location with friendly and professional staff. Unfortunately the room does not fulfil a 4 star hotel brand standard due to the lack of amenities and the low staffing level. Factoring in the truly unjust tourist tax I would say the value proposition of this room category and Dresden as a destination is questionable.