After a short stay in Dresden I took the Euro City train to Prague, which has been on my list for a long time, to spend another two nights in the Ibis Prague Wenceslas Square.
While the Ibis brand is more catering to budget travel the rates for all hotels in Prague during my stay were off the charts and as I just wanted to get an impression of this vibrant city I gave the Ibis a try.
The Ibis is not located in the touristy Old Town district of Prague, where most of the famous sights are located, but close. It is a short 10 – 15 minutes walk from the central train station but I would recommend using Uber, which was not only extremely cheap but also consistently had clean and new cars with good drivers. The reason is simply that the way from the train station is uphill and get’s exhausting quickly, especially with luggage.
Once in the hotel walking is to almost all places one wants to visit is possible and a good option. Within 5-10 minutes walking there are countless cafes and restaurants, malls as well as some attractions like the “Dancing House” at the river. The heart of Prague with the Old Town Square and Charles Bridge is roughly 20 minutes away by foot.
The Ibis Prague Wenceslas square is in a rather new building that is also housing a Novotel right beside. The lobby is small but has a cafe corner to the left of the front desk and a few benches to sit with a small business centre to the right.
While all public areas were clean and modern the lifts were rather slow and even though the hotel only has 3 floors waiting for the lift was almost always faster than walking.
Coming from the Pullman Dresden Newa I was actually impressed by the room size, which had not only a decently comfortable queen size bed as the new Ibis brand standard mandates but also a small sofa of sorts, a desk, a wardrobe, a luggage rack, a flatscreen TV on a separate drawer and a rollaway bed.
The room also had a separate bathroom with small shower, both bathroom and shower were stocked with the standard Ibis soap dispensers.
Upon arriving I found a nice welcome amenity in the room as well as a welcome card, something the Pullman did not provide at all.
The staff was overall friendly and helpful. I never had to wait at the front desk and the housekeeping did good job as well. In fact I was very impressed with the service level for a 3-star hotel.
Although there was an unfortunate event on the first night, which was extremely unnecessary and I am still not sure what caused the night auditor to provide this “service”. When I went to bed I noticed a very visible yellow stain on the bedsheets. I called to the front desk and ask for a replacement, upon which I was informed that housekeeping was out for the day. Fair enough so I took them up on the offer to send new sheets and I change them myself.
After waiting roughly 20 minutes a guard brought the sheets and when I got to work I noticed a big kind of string-glue mix stuck inside one of the pillows. So I called again to ask for a pillow case, just that the staff was extremely cold borderline rude this time stating that they have nothing more but “can try to look for sheets”.
I waited another 20 minutes for no one to show up and went down to the front desk where the same lady I was talking to was playing on her cellphone. I asked her for the pillow cover and she was once again rudely stating there was no housekeeping and they would give me one tomorrow. I told her pillow was in no condition to sleep on and I am fine to change the covers myself.
This went on for a few times with the staff getting more and more rude, up to the point where she told me that she just said she will try to look for it as a response for my question why she never bothered to at leats call me back. In the end she sent the guard to Novotel to get a pillow from there.
I have no idea why one would handle a simple and harmless situation and let it escalate in this way. I did get the chance to talk to the GM on the next day who was extremely apologetic and agreed that this was a unfortunate experience that should have not happened. I was invited to a free dinner in the Novotel next door which was a very nice compensation and showed the overall exceptional service mindset of this place. When I returned to my room later that day I unexpectedly also found a fruit basket setup for me.
In conclusion hotels in Prague are weirdly expensive, even down to a 3 star Ibis costing EUR150 for a night. That being said if you invest that money for this level of hotel do it here. The Ibis Prague Wenceslas Square is located in more or less convenient walking distance to everything you want to see in Prague, the rooms are big, the wifi is fast and the staff provides outstanding service which as I experienced comes from a great management at both the Ibis and Novotel.